Effective date: Jan 2025 • In line with Australian Consumer Law (ACL)
All customers are encouraged to use our free 24-hour trial before purchasing to ensure compatibility and satisfaction.
If there is a major problem with your subscription (e.g., service not supplied as described), you are entitled to a refund or replacement. If the issue is minor, we will work with you to fix it within a reasonable timeframe.
Refunds are not available if you simply change your mind or no longer want the service after activation. Each plan is tied to one device at a time.
To request a refund, contact us on WhatsApp +212780148146 or email contact@tvland4k.com. Refunds are processed in the same currency used for payment (EUR).
Approved refunds are processed within 5–10 business days, depending on your payment provider.