Effective date: January 2026 • Compliant with EU Consumer Rights Directive 2011/83/EU, UK Consumer Rights Act 2015, and other European consumer protection laws across all European countries. 14-Day Withdrawal EU Consumer Rights Multilingual Support
European Consumer Rights Summary: Under EU law, you have a 14-day right of withdrawal for distance contracts (with exceptions for digital content). TV LAND 4K complies with all applicable European consumer protection regulations and offers refunds when legally required or when service failures constitute a significant breach of contract.
We strongly encourage all European customers to use our completely free 24-hour trial before purchasing any subscription. This allows you to:
The trial is available in all European languages we support and can be activated instantly via WhatsApp.
For new subscription contracts, you have the right to withdraw within 14 calendar days without giving any reason. The withdrawal period expires 14 days after the day of contract conclusion.
According to Article 16(m) of the EU Consumer Rights Directive, the right of withdrawal does not apply if you have expressly consented to the immediate performance of the digital content contract and acknowledged that you will lose your right of withdrawal.
By purchasing a TV LAND 4K subscription, you acknowledge that:
This exception applies across all European Union member states implementing the Consumer Rights Directive.
Refunds are available under the following circumstances:
| Situation | Refund Eligibility | Conditions & Notes |
|---|---|---|
| Service Not Provided Complete service failure |
✅ Full refund | If we fail to provide any service after payment |
| Major Service Defect Significant non-conformity |
✅ Full or partial refund | Persistent buffering, missing core channels, EPG failure we cannot fix within 48h |
| Billing Error Duplicate charge, incorrect amount |
✅ Full refund of error | With proof of payment and error documentation |
| Change of Mind Subjective dissatisfaction |
❌ No refund | Use free trial to test service before purchase |
| Minor Issues Temporary, fixable problems |
❌ No refund | We will work to resolve within reasonable time (usually 24-48h) |
| Terms Violation Account sharing, commercial use |
❌ No refund | Immediate service termination without refund |
A major defect exists when the service:
For IPTV services, this typically means: persistent buffering on adequate European internet connections, complete EPG failure, or absence of core channels from your selected country package.
Message us via WhatsApp or email in your preferred European language
Include your account info and detailed reason for refund request
We review within 48 hours and may request troubleshooting first
Approval/denial communicated. Approved refunds processed in 5-10 days
To request a refund, contact us through one of these multilingual channels:
When submitting a refund request, please provide:
We assess refund requests within 48 hours of receiving all necessary information. During this period, we may:
Approved refunds are processed within 5–10 business days, depending on:
Refunds are issued in the original currency of payment (EUR, GBP, or CHF). The amount refunded may be:
| Payment Method | Refund Processing Time | Notes for European Customers |
|---|---|---|
| Credit/Debit Card (Visa, Mastercard) |
5-10 business days | Appears as credit on your statement. Timing depends on your bank. |
| PayPal | 3-5 business days | Usually fastest method. Returns to your PayPal balance. |
| iDEAL (Netherlands) |
5-7 business days | Processed as bank transfer back to your account. |
| Bancontact (Belgium) |
5-7 business days | Refunded to your linked bank account. |
| SEPA Bank Transfer | 5-10 business days | Cross-border transfers may take longer within Europe. |
If we cannot resolve your complaint to your satisfaction, you may seek alternative dispute resolution:
The European Commission provides an Online Dispute Resolution (ODR) platform where consumers and traders can attempt to settle disputes out-of-court.
Each European country has consumer protection agencies that can assist:
Subscriptions automatically renew at the end of each period. To cancel auto-renewal:
After cancellation, you retain access to the service until the end of your paid period. No partial refunds are provided for early cancellation of active subscriptions.
For refund-related inquiries and requests:
Last Updated: January 2026
Applicability: This Refund Policy applies to all European customers of TV LAND 4K across all European countries.
Related Documents: Terms of Service (Europe) • Privacy Policy (Europe) • Acceptable Use Policy (Europe)